Refund policy

RETURN & REFUND POLICY

Last updated: September 25, 2026

All NOVAIR purchases are final sale.

We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, personal preference, or any other reason unrelated to a defective or incorrectly fulfilled order.

FINAL SALE

All jewelry and other products purchased from NOVAIR are final sale. Once an order has been placed, it cannot be canceled, returned, or exchanged.

Please carefully review your product selection, size, color, and shipping information before completing your purchase.

DAMAGED OR DEFECTIVE ITEMS

We carefully inspect our products before they are shipped. If your item arrives damaged or has a manufacturing defect, please contact us at contact@novair.shop within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and packaging. We will review the issue and, where appropriate, may provide a replacement or other remedy required by applicable law.

NOVAIR is not responsible for damage caused by improper use, accidents, normal wear and tear, or failure to follow our jewelry care instructions.

INCORRECT OR MISSING ITEMS

If you receive an incorrect item or an item is missing from your order, please contact us at contact@novair.shop within 7 days of delivery. We will review the issue and work with you to resolve it.

ORDER CANCELLATIONS

Orders cannot be canceled once they have been placed. Please carefully review your order before completing your purchase.

REFUNDS

NOVAIR does not offer refunds for final-sale purchases except where a refund or other remedy is required by applicable law.

CONTACT

If you have questions about this policy or believe you received a damaged, defective, incorrect, or incomplete order, please contact us at contact@novair.shop.